Pre-call checks
IDfy’s Video KYC has built-in checks before the video call. Checking for network, camera, and microphone access increases the chances of a successful call on the first attempt.
How we help convert more customers than anybody else
On-call features
IDfy’s VKYC is designed to work even on low bandwidth. It allows text conversations between agents and customers. Has built-in reconnect features in cases of disconnection and auto-saves data for the next sessions.
Post-call features
Intelligent Reviewer Allocation assigns cases to the right reviewer based on language, product, and location. All information is available to the reviewer within 30 seconds of the call to ensure the most efficient review process.
What makes IDfy’s Video KYC customer-friendly
How IDfy helps you offer the best Video KYC service to your customers
Real-time
dashboards
Real-time monitoring of call centre operations and access to key metrics for problem diagnosis
Customer
empowerment
End-customers can reconnect, schedule calls, and select language and product preferences
Agent
empowerment
Agents can fix things on-the-fly with features like reconnect, text chat with customers, and data editing
User Access
Management
Create agent profiles, roles, and skills to to run operations efficiently
What makes IDfy’s Video KYC enterprise-friendly
What makes IDfy’s Video KYC the best option for large enterprises
Flexibility
Single integration for different journeys based on risk profile, customer type, region etc.
Auto scalability
IDfy’s VKYC platform automatically scales up or down infrastructure availability to handle sudden spikes in customer volume
Data security
Meets security expectations as per RBI guidelines - encrypting of data, purging of data, modes are available for enabling these
Cloud-agnostic
IDfy’s VKYC is available on GCP, AWS, and Azure
The best in business trust us with their Video KYC
3 reasons why you need IDfy’s Video KYC
1. Convert more customers
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90% customer conversions
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Customer empowerment tools
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Low bandwidth connectivity
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Intelligent call routing
2. Continuously improve operational efficiency
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Live dashboard monitoring
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Problem diagnostics and troubleshooting
3. Stay compliant and audit-ready
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Meets all compliance requirements
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Customisable for different regulatory authorities
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All records maintained and stored for audit
Here’s the Ultimate Guide to 90%+ Conversions with Video KYC
50K+
calls every day
90%
customer conversion on video calls
30 mins
application to approval
